Warranty Information

Ameribag-Warranty

To ensure your complete satisfaction we guarantee workmanship of every AmeriBag® product.

This warranty does not cover damage resulting from abuse, lost or stolen bags or their content, nor does this warranty cover ordinary wear and tear. We will repair or replace defective products free of charge (repair or replacement is at the sole discretion of AmeriBag Inc.) Repairs or modifications by someone other than AmeriBag or an AmeriBag authorized agent may void this warranty. This warranty gives you specific legal rights. You may have other rights under the law in your state.

For questions, please call our consumer hotline at (888) 758-1636.

All warranty-related correspondence should be addressed to:
AmeriBag Inc. Consumer Services Department 5 AmeriBag Drive Kingston, NY 12401

American Tourister-Limited 3 Year Global Warranty

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282

Athalon- 5 Year Warranty

Depending on the nature of the defect, the manufacturer will either repair or replace the product with a comparable model without charge and will notify you what steps you must take to have such repair or replacement take place. But in no event shall the manufacturer be liable for breach of warranty in the amount exceeding the purchase price of the goods. The manufacturer does not in any way warrant the fitness of the product for any purpose other than the ordinary purposes for which such products are used and there are no other warranties, either expressed or implied beyond those described herein. This warranty specifically excludes any claim for direct incidental or consequential damages. Does not apply to damages incurred in mishandling or abuse in transit (as to which you should contact the carrier). Does not apply to unauthorized repairs and is only for the benefit of the original owner in addition to such rights as you may have under the warranty you may have other rights under the law which vary from state to state. Specifically certain states do not permit any limitations on incidental or consequential damages or on the expiration of any implied warranties accordingly the limitations contained above may not apply to you.


Atlantic- Limited Lifetime Warranty

"In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. The Atlantic™ warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.

In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Atlantic™ will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state."

Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or Atlantic’s warranty. If you are dissatisfied after making your baggage claim to the airline, please contact:

The AtlanticLuggage.com Website is owned and operated by Travelpro International Inc. from its offices located at: Travelpro International Inc. 700 Banyan Trail Boca Raton, Florida 33431 Travelpro International Inc. reserves the right to modify, alter or update these Terms and Conditions of Use at any time and you agree to be bound by such modifications, alterations or updates as these appear. Aviation Consumer Protection Division US Department of Transportation C-75 400 7th Street, SW, Room 4107 Washington, DC 20590 Should you have questions about your luggage, or need repair service, call Customer Service at 1-800-741-7471. www.atlanticluggage.com

Baggallini-Warranty

All of our products are warrantied against manufacturers defects for up to one year.Cleaning instructions We recommend hand washing all of our items with a mild detergent or dish soap. This should be perfect for an all over cleaning. We do not recommend machine washing. If you have a spot or stain you may want to visit a dry cleaner before applying any cleaning solutions to the bagg. They should be able to help you determine the exact stain and how best to remove it.If you still choose to machine wash your item any damages that result would not be covered by warranty.

Boyt -Rock Solid Warranty The Best Luggage Warranty you will never need

Our Mach 5 & 6 collections establish a new benchmark in premium travel products. Cutting edge design, professional grade materials and components, consumer friendly operation and superior assembly quality, the Mach 5 & 6 has it all, including the most comprehensive warranty in the luggage industry. If your Mach 5 or 6 is ever damaged, even if it was caused by the airlines, Boyt will repair it free of charge. It shall be your obligation and expense to have your bag shipped to a Boyt Brands authorized repair center.

Just call us toll free at 1-888-289-2698, and we will let you know where the closest professional repair center is located. The Best Luggage Warranty will cover the repair of all functional parts of your Mach 5 or 6 bag. Of course the warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its contents.

*The above warranty is exclusive to Boyt Brands Mach 5 & 6 product lines.

Briggs and Riley -The only warranty that covers it all!

Briggs & Riley is committed to developing travelware products of superior design, performance and value. We pride ourselves on developing an ongoing, lifelong relationship with you, our consumer and Briggs & Riley spokesperson. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the most consumer-friendly warranty in the travelware industry. If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge. Simple as that! Just call your nearest Authorized Repair Center, no repair number is needed. You can find an Authorized Repair Center here on our website. Please note that you are responsible for any freight charges incurred when shipping your bag to a repair center. You can also ship your bag directly to Briggs & Riley at one of our Company Repair Centers listed below. First call our Consumer Service Center at (888) HMB BAGS (462-2247) or email us to receive a Repair Number prior to sending your bag to us. A Repair Number is required in order to process your repair request.

Official Company Repair Centers 400 Wireless Blvd., Hauppauge, NY 11788 860 Airport St., Unit A, Moss Beach, CA 94038 *Please note that you are responsible for the shipping charges to either company repair center as stated in our warranty. Our 'Simple as that' warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.

Clark & Mayfield Warranty-

We have a one year warranty from defects in manufacturing and workmanship. If a product is found to be defective, we will replace it at no cost to you, the original purchaser. In the event of a discontinued product that is no longer available, we will offer an exchange for a similarly priced item, or a refund. This warranty only covers defects in manufacturing and workmanship and does not cover improper care, misuse, normal wear and tear, or accidental damage.

Eagle Creek - No Matter What Warranty

All Eagle Creek products are manufactured with the highest standard of workmanship and the best quality materials available. We take great pride in our ability to repair items to extend their usable and keep them out of a landfill that much longer. However, in certain cases they will need to be replaced with an available product of similar features and value. To begin the process your first step is to fill out a Return Authorization Form.

Please fill out our online Return Authorization (RMA) Form We will respond to you with a RMA number via email so that you can send your item back for repair or possible replacement with an available product of similar features and value. Generally speaking, we can make a determination on the product, repair or replace the item and get it back to you within 2.5 weeks.

Call our Warranty/Repair Service Department at 800-874-1048 and select option #2

Hartmann-Warranty Hartmann’s Commitment

As a result of the high quality of construction and standards, Hartmann stands behind its products and guarantees them against defects in the original workmanship and materials.

Our commitment does not cover normal wear and tear (including wear and tear of moving components such as wheels, zippers and handles), misuse or neglect of the product or damage caused by airline mishandling. Should the airlines or another carrier damage your luggage, you should immediately file a damage claim with the carrier. As with any product, wear and tear should be expected with use over time, and eventually items do need to be replaced or repaired.

Our goal is to ensure your satisfaction; we are happy to provide efficient and gracious repair service at a reasonable cost.

If you have any questions, please contact our Customer Service Department via email at customerservice@pobox.hartmann.com or phone at 1.800.331.0613. If you prefer to send a letter, you may contact us at:

Hartmann Customer Service Department 200 Hartmann Drive, Lebanon, TN 37087

Heys USA- Warranty

Heys USA is dedicated to providing quality products to enhance all of your travel experiences. The highest attention is given to construction and the durable components that we've built our reputation upon.

Heys USA does its best to make sure you'll be satisfied with every purchase. We have extended our warranty to include worldwide repair coverage for 7 years. As of July 4th, 2008, Heys USA products include our worldwide 7-year 'Better Life' Warranty. This is a limited warranty that conforms to the conditions detailed below. It is our objective that our products are free of defects in materials and workmanship; however in the unlikely event a defect should become apparent during the warranty period, Heys USA will repair your luggage at our expense.

The Heys USA Crown Edition is covered by the EXCLUSIVE Live Life™ Limited Lifetime Warranty. Live Life is designed to provide years of unrivaled protection and worry-free usage for an enhanced travel experience. Heys USA's Crown Edition have been built to rigorous manufacturing standards of quality and give you total confidence that your bag is supported by a comprehensive warranty against all defects in materials and workmanship for the life of the bag. In the unlikely event that a bag suffers from a defect, we will promptly repair it. Simply contact our Customer Service Department and send the bag to the approved location. If repair is impracticable or cannot be performed, we will replace the bag.

Our warranty is in place to resolve claims resulting from manufacturer defect and does not cover damage including but not limited to: abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers. This warranty is limited to the value of the product itself. Warranty periods vary from product to product. Please feel free to contact us with any questions you may have about your luggage. It is the consumer's responsibility to transport the bag to the authorized repair location, and to provide the original receipt along with the warranty card. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag postage pre-paid to the closest authorized repair location.

High Sierra-Warranty

Most High Sierra product is covered by a lifetime warranty; However, all wheeled product is covered by a 5-year warranty.

Consumer Services: customerservice@highsierrasport.com If you are a consumer and have questions or comments concerning High Sierra Sport Company products you can contact us at this email address.

Jack Georges-Warranty

We handcraft each item to the best of our manufacturing capabilities using only the finest and most durable materials available. Our products are designed to improve with age. Slight marks and scratches, earned from normal use are natural and enhance the character of the item. The beauty of leather is that it wears and shapes itself to you over time and becomes more appealing.

We pride ourselves on having a very low number of warranty repair claims. However, since all of our items are handcrafted, human error may occur and as such, we stand behind our products with warranty coverage. Each Jack Georges® product comes with a warranty. This warranty is printed on the hang tag that comes with an item and entitles the buyer to repairs due to defective parts or workmanship. The warranty card and proof of purchase (receipt) are required if an item needs warranty service. The warranty is valid for the time period printed on the product and does not cover normal wear and tear, which includes scratches or abnormal abuse of the materials, stretching/softening of leather, worn/broken wheels on wheeled bags, or bent pull-out handles on wheeled bags. This warranty does not serve as a replacement policy.

If a non-warranty repair is necessary or refurbishing an item is desired, Jack Georges' repair department can handle this for a nominal charge - usually $35 to $100 depending on the item and the work necessary.

In the unlikely event that your Jack Georges® product should need a warranty repair, claims should be processed directly through the Jack Georges repair department. Our policy is simple: Once the item is received by us, it is repaired and shipped directly back to you within one business day.

To send your item for a warranty repair:

Please e-mail mark@jackgeorges.com or call (973) 777-6999 extension 317 to obtain a Return Authorization Email. No repairs will be processed without a printed Return Authorization Email issued by our Repairs department included within the package.

Follow the instructions on the email and include your name, address, and full daytime contact information.

Include a copy of your warranty card and proof of purchase (sales receipt)

Use care in your packing method. Shoulder straps should be placed inside the item. All handles must be positioned away from the body of the case to prevent impressions in the leather. Totes and handbags must have their straps tucked into the item. We can not be held responsible for any damage caused by improper packing.

We recommend that you ship your item in a manner that will allow you to track the shipment using the delivery service of your choice (UPS, FedEx, Express Mail, etc.). Jack Georges will not be responsible for packages lost or damaged during shipping. The responsibility will be that of the carrier.

Jack Georges reserves the right to modify its repairs policy.


JANSPORT-Warranty

JanSport Products are warranted based on their type and intended use: Packs, Bags and Luggage Product Lifetime Integrated Electronic Components (IEC) Ninety Days from Date of Purchase

Our warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear over time, unreasonable use, accidents or neglect

Warranty Address: US:

JanSport Attn: Warranty Department 1202 Shuksan Way Everett, WA 98203 Canada:

JanSport Attn: Warranty Department 3260 rue Guenette Saint-Laurent Quebec H4S 2G5

Please include your name, address and phone number (including area code) with the item along with a description of the problem. State law requires that items be clean before being returned for repair or replacement.

Products repaired or replaced under warranty will be returned free of charge.

For more information on JanSport's Warranty review our Frequently Asked Questions or call 1 (800) 426-9227 in the US or 1 (800) 501-3056 in Canada.


Kipling- Limited Warranty

The Kipling limited warranty covers any defects in materials or workmanship for one year from date of purchase. During the warranty period, at our option, we will repair or replace your bag (with an equivalent bag if your bag is no longer available) if you return the bag to the Kipling Warranty Service Center postage prepaid, together with proof of purchase. This warranty does not cover damages that result from accident, misuse, abuse (including damage caused by airlines or other carriers) normal wear and tear or theft. Incidental or consequential damages, such as damage to or loss of, the contents of a bag, loss of use of time or similar expenses are not recoverable under this warranty. Locks are intended only to prevent accidental opening and cannot necessarily prevent theft of product or its contents.

For assistance and return instructions of a Kipling product that needs repair within the warranty guidelines, please contact the Kipling Warranty Service Center at 866-798-0102 x6233. The center is open from 8:30 AM to 4:30 PM EST for assistance.

This warranty gives you specific legal rights, and you may also have other legal rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


KIVA-Guarantee of Quality

Every KIVA product comes with our guarantee that it will be free from material and manufacturing defects for the life of the product. If such a defect should appear, we will repair or replace the product (at our option) free of charge. Please call our Customer Service Department for prior authorization (1-800-645-8818). This guarantee does not cover damage caused by an airline or other common carrier. If such damage occurs in transit, we recommend that the consumer file a claim immediately with the responsible carrier.


Knomo-Warranty

Everything we make is built to last. That′s why we′re happy to guarantee your knomo for two years. We do this because we check and double-check every knomo product that we make. All our materials are quality-tested before being handed over to our craftsmen, who create each knomo according to our durable designs.

So if either the parts or fabric of your knomo fail before its second birthday, please email us or give us a call as soon as possible.

Knomo warrants to the original purchaser that its products are free from defects in materials and workmanship. This warranty is limited to the value of the product and is available to the original purchaser of the goods only. The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrier. The warranty specifically excludes any claims for incidental or consequential damages in connection with the product.

Any defects in materials or workmanship notified to us after expiry of the guarantee period are not covered by this warranty. We would be happy to help you try to repair any defects, but these repairs would be subject to charge.

Please review our Terms & Conditions document for more details.

Claim Process

Please read the Returns and repairs page for more information on what to do with a faulty product. When making a claim, you will be required to produce proof of original ownership, indicating the date and location of purchase. Please note that returned product will not be accepted unless accompanied by a copy of your receipt of purchase.

Everything we make is built to last. That′s why we′re happy to guarantee your knomo for two years. We do this because we check and double-check every knomo product that we make. All our materials are quality-tested before being handed over to our craftsmen, who create each knomo according to our durable designs.

So if either the parts or fabric of your knomo fail before its second birthday, please email us or give us a call as soon as possible.

Please review our Terms & Conditions document for more details.

Landor & Hawa-International Traveler- Standard Product Guarantee

Landor & Hawa USA Ltd. guarantees that this product will be free from defects in material and workmanship for a period of 5 years from the date of purchase. We will repair or replace it with an equivalent product if a defect arises during the guarantee period. If you should experience a defect in material or workmanship, call our Customer Service Team toll free at 888 392 8800 and we will give you additional instructions to file a claim. Landor & Hawa USA Ltd. may give authorization to return the defective item in some instances, if additional review is required. While Landor & Hawa USA Ltd. will repair or replace your luggage at our expense, if a defect is found, the consumer is responsible for all freight charges as this guarantee does not cover transportation costs. Shipment of replacement bags or parts can be made to U.S. addresses only (no PO or APO addresses). Please keep a copy of your purchase receipt as it will be required to initiate a claim with our office.

This guarantee does not cover damage caused by accident, misuse, theft, normal wear and tear, or damage to the goods caused by airlines or other common carriers. Should damage occur while in the care of airline personnel or other common carrier, it is your responsibility to file a claim immediately in order for the damage to be reviewed by the carrier. Of course, each airline/carrier has specific procedures to follow, so we urge you to always inspect your luggage as soon as you receive it back from the carrier/airline baggage claim carousel.

We are always ready to assist you in any possible way so please don’t hesitate to contact us if you have any questions.

This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.

Landor & Hawa USA, Ltd. Indianapolis, IN 46254


McKlein-Warranty

The McKlein philosophy is as devoted to innovation as it is committed to ensuring the finest quality business cases, computer cases, luggage and accessories. We stand behind the distinct quality, craftsmanship and performance of all our products. We use only the finest materials and employ rigorous quality control standards with each and every design to create durable, luxurious and high performance products. Our goal is to ensure your satisfaction with each purchase and give you unsurpassed service for years to come.

McKlein products are covered by a limited lifetime warranty, excluding the P Series, which is covered by an one year warranty. We will cover the damage to your product caused by a defect in the workmanship or quality of the materials. We hold the right to either repair or replace the product. The McKlein warranty does not cover damage resulting from abuse, neglect, improper handling or common carrier damage. Ordinary wear and tear is also not covered under this warranty. Moving parts such as wheels, handles and mechanical parts are covered under a one year warranty.

In the unlikely event that a problem arises as a result of a defect in our materials or workmanship, we pledge to promptly repair the item at our expense (or replace it if it cannot be repaired). All we require is that you call us first and then send your bag to the repair location that we indicate. Consumer incur the cost of shipping to McKlein facility.

Our website (www.McKleinUSA.com) includes some helpful suggestions to properly care for and extend the life of your case.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.) You will find that we apply the same standard of excellence to our customer service as we do to our products.

Note: Damage caused by a common carrier is, by federal law, the carrier's responsibility and must be claimed with the carrier at the time it occurs.

In the event that your product should need repair work, please follow the instructions listed below.

Step 1: Download a service request form. Complete the form and send it to customerservice@mckleinusa.com Please be sure to include the proof of purchase, your name, address, and a brief description of the service issue. We will generate an RA service request number for you via e-mail within 24 hours once you submit the form.

Step 2: When you receive an RA service request number, package the item and write your RA number on the outside of the box.

Step 3: Send the item to McKlein Company, L.L.C. 5412A West Roosevelt Road Chicago, IL 60644. Please use an insured carrier either UPS or FedEx. Using a different than recommended insured carrier (not UPS or FedEx) can result in delays or alteration of Policy.

Service generally takes 2 to 7 business days from the date of receipt to complete depending on the complexity of the issue. In some instances the service may take longer, as we have to diagnose the problem and order parts. Please call in advance.

For questions regarding repairs, you may call us at Toll-Free 1.877.McKlein (625-5346) E-mail customer service at: customerservice@mckleinusa.com


Ogio-Warranty

Ogio International guarantees its entire *non-golf line of products for the **lifetime of the product (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship only. If the product ever fails due to a manufacturing or material defect, then Ogio will repair or replace with like product at our discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time.


Pacsafe- Warranty

Outpac Designs Inc (Outpac) warrants to the original purchaser that this product is free from defects for two years from the date of purchase, except as qualified below. If Outpac determines that this product is defective, Outpac will, at its option, either repair or replace the products free of charge. What isn't covered?

Outpac's warranty is not insurance. OUTPAC WILL NOT BE RESPONSIBLE FOR ANY PROPERTY OR POSSESSIONS THAT ARE STOLEN, LOST, DAMAGED OR OTHERWISE WHILST USING ANY PACSAFE PRODUCT. Outpac shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use, or defects caused by accident, abuse, misuse, improper care, animal attack, alteration, or normal wear and tear. In no event will Outpac be liable for incidental or consequential damages.

Burs and kinks in the wiring are not covered within this warranty. During the course of normal use some burring may occur. If a bur does appear, simply run the back edge of one of your keys rapidly back and forth across the bur at right angles to the length of the wire, the bur will disappear. Under some circumstances the wire may kink. If this occurs simply bend the wire in the opposite direction to the kink and it will straighten.

To obtain warranty service, return the product, with proof of purchase, freight prepaid to the store from which it was purchased.

If you have any queries regarding the warranty of Pacsafe products, please contact us. Outpac Designs Inc. PO Box 12208 Everett, WA 98206

tel. [1] 800 873 9415 fax. [1] 888 837 1243


Remin KART-a-BAG-Warranty

No!!! you don't have to throw away your cart or leave it in your garage to decorate a wall! Unlike many products produced in the last 20 years, our carts are repairable.

Kart-a-Bag is very proud of the quality of its products. Many customers report using their carts for 10 years or more with no problems. However, the company is also aware that carts receiving daily use can, like the family car, need new tires, new elastic cords and perhaps a tune-up when the handle refuses to telescope back into the storage size. Therefore, the company maintains two repair stations for work and can answer most repair questions during the regular work week. Customers can replace some parts themselves or they can send their carts to the repair stations for major work. Shipping costs to and from the repair stations are paid by the customer. Our limited warranty information follows. Please see the list of common repair questions and solutions.

1. What is the warranty coverage? The limited warranty information sent out on each cart reads: "Kart-a-Bag is warranted for a period of ten years against defects in materials and workmanship. This warranty service will be provided at no charge to the customer, except shipping and handling costs." A. Joliet repair station: Requires a proper Return Authorization. B. West Coast repair station: Just ship it to that address with address and telephone number.

2. What we will do: Kart-a-Bag will, at its discretion, repair without charge, any unit that fails due to a defect in materials or workmanship. Parts and labor are included.

3. How to obtain service: A. Joliet repair station: Prior to returning merchandie, you must contact our office to obtain an RA (Return Authorization) number. You may either call during the business day or fax in your request. B. West Coast repair station: RA isn't required. C. Both repair stations require: You must send you unit freight prepaid. Please add a check or money order in the same amount (as the cost to ship the cart for repair) to cover return shipping costs. No C.O.D. shipments will be accepted.

4. What is not covered: This warranty does not cover damage caused by: (1) normal wear and tear, (2) abuse or neglect, (3) damage by a common carrier. Kart-a-Bag reserves the right to determine what constitutes unreasonable use, and therefore whether a repair is subject to the warranty agreement.

This limited warranty is the only express warranty by Kart-a-Bag. Kart-a-Bag authorizes a dealer or any other person to vary the terms of this warranty or make any other express warranties or guarantee.


Ricardo Beverly Hills-Warranty

Ricardo Beverly Hills offers a warranty that our products will be free of defects in materials.

Like any other product, our guarantee does not cover damage resulting from abuse or airline mishandling. If an airline damages your luggage, you should immediately file a claim directly with the airline.

Also, as could be expected, component parts, particularly moving parts and wheels, will show wear with use over time and may need to be repaired or replaced. Normal wear and tear is not covered by our guarantee.

In the unlikely event that a defect in material or workmanship occurs, we will repair your luggage or replace it, if it cannot be repaired. Simply write, email or fax us, attention Customer Service, explaining the defect and including dated proof of purchase. Include your name, address and day time phone number. Do not send luggage directly to Ricardo Beverly Hills.

Upon receipt of your complete warranty repair information, we will send you a letter with a claim number. We will also refer you to the nearest local luggage repair location or, if necessary, inform you where and how to send the product for warranty evaluation. This evaluation is necessary to validate all warranty issues. Please be ready to provide a copy of your purchase receipt and the claim number to the repair facility.

Ricardo Beverly Hills reserves the right to make the final judgment on all claims. Our warranty gives you specific legal rights and you may also have other rights which can vary from state to state.


Rick Steves'-Guarantee of Quality

Every Rick Steves travel product comes with our guarantee that it will be free from material and manufacturing defects for the life of the product. If a defect appears, we will either repair or replace the product (at our option) free of charge. This guarantee does not cover damage caused by an airline or other common carrier. Nor does it cover wear and tear to components and materials which may occur over time with use of the product.


Rimowa- 5 Year Limited Warranty

You have become the lucky owner of a RIMOWA-Suitcase. It has been manufactured with care. This high quality product is guaranteed for 5 years by RIMOWA from the date of purchase, against defects caused by defective workmanship or material.

In the event of defective workmanship or material, the suitcase will be replaced or repaired free of charge by RIMOWA. Freight costs to the repair station Cologne are borne by the owner, return freight costs are borne by RIMOWA within the Federal Republic of Germany. No claims for other damages, like scratches, abrasion, deformations etc. will be accepted. In case of damages of those kinds we should suggest you to inform the carrier, who will make out a certificate about the damage at the airport or railway station. That certificate must then be submitted to the carrier together with the purchase receipt.


Samsonite Warranty

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282


Skyway Warranty-

Skyway Luggage Company manufactures its products to provide you with both quality and value. Our objective is to be certain that the product you purchase is completely free of defects in materials and workmanship and our limited warranties are in place to assist you in the unlikely event that a defect should arise. Be sure to refer to the specific warranty that accompanied the bag at the time of purchase.

If you believe that your luggage may have a defect and you reside in the United States, please contact us at (206) 256-1601 or e-mail us at info@skywayluggage.com. We will refer you to our nearest repair station so your luggage may be evaluated to determine whether or not a defect exists.

If a defect should become apparent during the warranty period, Skyway will repair your luggage at our expense. Or, we may opt to replace your luggage at our expense with the same piece, or with another similar piece of equal or greater value. In either case the final determination will be made by the authorized repair location on your behalf.

It is the consumer's responsibility to transport the bag to the authorized repair location, and to provide the original receipt. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag insured and postage paid to the closest authorized repair location. The warranty does not cover transportation charges.

Since our warranty is in place to resolve claims resulting from defect, it does not cover damage of any kind. Abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers are not covered under Skyway's warranty. This warranty is limited to the value of the product itself. Warranty periods vary from product to product. Please feel free to contact us with questions specific to your luggage.

Over time with use some components such as wheels and other moving parts will show wear and eventually require maintenance or replacement. Although this normal wear and tear is not covered under our warranty, we will be happy to provide you with a repair station referral. Simply contact us should you require assistance in locating our nearest repair station.

Over the years, we have found that the fastest, most convenient way for consumers to have Skyway products repaired is through local service centers. At this time, we do not have an online list of Skyway repair centers. If you would like the name(s) of repair facilities in your area, please e-mail us, and we will promptly reply with a list of local repair stations. Thank you for selecting Skyway products.


SOLO-Warranty

SOLO warrants your product to be free from defects in materials and workmanship for five years from the date of purchase. The warranty covers only manufacturing defects and does not cover any damage caused by normal wear and tear, misuse, neglect of the product, or as a result of unauthorized repair. Incidental or consequential damages are expressly disclaimed. If the product fails during the warranty period due to a defect in materials or workmanship, we will repair or replace the defective part.

Should you require service to your SOLO product, contact us in the U.S. at 631-434-7070, email customerservice@SOLOcases.com or in writing at SOLO • Attn: Warranty Services 400 Wireless Blvd. • Hauppauge, New York 11788.

If deemed appropriate, we will give you clear instructions on returning your product to SOLO for evaluation and/or repair. You must return the product, postage paid, to SOLO, together with your original proof of purchase and Return number. All repairs or replacements will be sent prepaid to an address within the 48 contiguous United States, state of Hawaii, the District of Columbia, and Puerto Rico via a reasonable shipping method. The issuance of a Return number does not mean the repair is covered by our warranty, that determination can only be made by a qualified SOLO technician. Shipping and handling fees are not refundable.The shipping company is solely responsible for any damage to your case incurred while in its custody. SOLO, at its option will repair the product or replace it with a comparable model, without charge. This product is not warranted for fitness of use for any purpose other than the ordinary use for which intended. There are no other warranties, express or implied, beyond those expressly contained herein. Any implied warranty shall not last beyond the period of this warranty; some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Liability for breach of warranty shall not exceed the actual purchase price of the product.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty extends only to the original purchaser/owner (or, in the case of a gift by the original purchaser-owner, to the recipient of the gift).


Titan- Lifetime Warranty

Since our founding in 1983, TITAN® Luggage has been committed to providing customers with worry free ownership with your total satisfaction as their goal. With that in mind TITAN® products are covered by their Lifetime Warranty. No matter what happens to your bag, TITAN will repair or replace it free of charge.

The TITAN® Lifetime Warranty covers defects in workmanship or material and even structural or mechanical damage which affect the function of the case. If it is broken, they'll fix it at their expense or replace it with a comparable replacement product.

Cosmetic wear including dirt, abrasions and scrapes, are an unavoidable circumstance of normal luggage use and as such are not covered under this warranty. Keep in mind that most dirt and scuff marks can be washed away using a sponge with a mild soap and water solution. Contact Titan for detailed cleaning and care instructions of your particular case.

Titan is not responsible for damages to the contents of your luggage, for lost or stolen bags, or for consequential or incidental damages such as loss of use and suggests that you contact your airline or common carrier with claims of this nature before leaving the terminal.

Customers with warranty issues should contact TITAN® by phone or e-mail to be directed to an authorized repair center in your area. The only expense that the customer incurs is the cost of getting the bag to a designated repair center, TITAN® cover all expenses from there including return delivery expense to any address in North America.


Traveler's Choice-Warranty

Each piece of Traveler's Choice luggage is accompanied by a limited manufacturer's warranty. The time period of the covered varies from one to ten years, depending on the item. In an unlikely event that a problem arises as a result of a defect in materials or workmanship, upon inspection, we will promptly repair or replace the item free of charge. A retailer's receipt or invoice is required for all warranty claims. All warranty claims will be handled via online only.

It is important to note that our warranty does not cover fabric fading, damage caused by normal wear and tear, misuse; especially moving parts and wheels or any component parts. Airline damage or mishandling is also not covered by our warranty. If an airline damages your luggage, you should immediately file a claim directly with the airline.

Please note we do not offer refunds for any defective products.

For repair or replacement, please click on the icon Warranty Claim Form and Warranty Procedures. Please follow the instructions carefully. You will have 14 days to submit your form to Traveler’s Choice. You will receive a response within 7 – 10 business days of our evaluation of you claim. We will not process claims that are incomplete or missing required information as stated on the Warranty Procedures. Please note that products returned to us without authorization will not be accepted for repair or replacement and will be discarded without notice. We do not accept in-person deliveries unless authorized by Traveler's Choice.

Traveler’s Choice Travelware reserves the right to make the final judgment on all claims. The policy could change without notice. Our warranty gives you specific legal rights and you may also have other rights which can vary from state to state.


Travelers Club-Warranty

Q: What are the warranty requirements? A: Mail the following required information to: PLEASE DO NOT MAIL IN YOUR LUGGAGE

Travelers Club Luggage, Inc. 14750 Alondra Blvd. La Mirada, CA 90638

1. Instead of mailing in the bag. Please cut out about 2”x2” from the front of the bag containing our logo. Please send logo with other documents requested below.

2. Proof of Purchase: Please send Copy of your receipt or debit/credit card statement. If you cannot locate a copy of either of the documents contact our customer service department for additional instructions.

3. Letter stating your full name, physical address (PO Box not accepted), item number, color, phone number and email address.

4. In order for us to process your request, we must receive your money order or check in the amount of $15.00 (fifteen) to cover shipping and handling expenses. Please make shipping payment out to Travelers Club Luggage. (Do not forget to endorse your Money order or Check)

Once we receive above information from you we will be able to proceed with the replacement. Feel free to contact our customer service department at (800) 368.2582 Ext. 100 for any further assistance.

Q: What items are covered under the warranty? A: All of our items comes with a written warranty. Depending on the item you purchase the warranty varies from 2 to 10 years

Q: How can I identify my item number? A: Please visit our website at www.travelersclub.com. If you still cannot identify your item, it may be because it is discontinued. Please call (800) 368.2582 Ext. 100 for further assistance.

Q: Are discontinued items covered under the warranty? A: Depends. As long as you can satisfy the warranty requirements, your item will be covered.

Q: Do you offer repairs? A: Travelers Club does not offer repairs, but we do offer replacements. Please read the warranty requirements.

Q: My luggage set came with a bonus lock. Do you have warranty on that? A: Yes. We can ship out a new lock once you provide a copy of the receipt and shipping & handling fee. Please call customer service for more details at (800) 368.2582 Ext. 100.


Travelon Warranty

One Year Limited Warranty We warrant your product to be free of defects in materials and workmanship for one year from date of purchase.

In the unlikely event that you experience a defect in materials or workmanship, we will repair or replace the product (at our option). Please e-mail or call customer service at (847) 621-7000. They will provide you with instructions for the product’s return. You will be asked to send dated proof of purchase and a check with the product to cover shipping and handling.

If a defective product cannot be repaired and there is not an exact replacement available, we will make every effort to replace the product with a similar product. If there is not a similar product, we will replace it with something of a comparable retail value.

This warranty is designed to protect you against defects in materials and workmanship only. Please be aware that defects are most likely to be discovered during the first year of use. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. If you return an item due to these reasons, Travelon will reserve the right to return it to you.

Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. Some states do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you. homebutton


Travelpro- Limited Lifetime Warranty

"In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro® will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state." Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please contact: Aviation Consumer Protection Division US Department of Transportation C-75 400 7th Street, SW, Room 4107 Washington, DC 20590 Should you have questions about your luggage, or need repair service, call Customer Service at 1-800-741-7471. www.travelpro.com


Travelpro Platinum 6 Worry Free Warranty-

The "Worry Free Warranty" is currently available only on the Platinum®6 collection. There is no additional charge, nor no additional actions required to register for the Worry Free Warranty. The Worry Free Warranty adds the following language to the standard warranty: "As the inventor of The Original Rollaboard®, Travelpro® is committed to delivering value to our customers with the highest quality products that will enhance your travel experience. Whether traveling by air, sea, road or rail, the Travelpro® Platinum®6 Collection gives you total confidence and is supported by a comprehensive Warranty against any defects in materials or workmanship for the life of the bag. You can trust that Platinum®6 will hold up to the rigors of frequent travel, but occasionally common carriers mishandle your bag and damage occurs. Travelpro® retains the exclusive right to repair or replace (at the manufacturer's discretion) the product with a comparable model. If airline handling damages your bag or its contents and you choose to hold them responsible, we recommend that you file a claim with the carrier before leaving the airport. This warranty does not cover cosmetic wear, lost or stolen bags, or damage to personal property or contents. Our associates in Customer Service can answer any questions you may have concerning the repair or refurbishing of your Platinum®6 product. Simply call our Customer Service Department at 1-800-741-7471 for assistance or visit www.travelpro.com and click on the Repair button to find the Authorized Repair Center nearest to you. Repair or replacement as provided under this warranty is the exclusive remedy to the consumer. In no event shall Travelpro® be liable for any incidental or consequential damages." Interpretation by Customer Service: Though the language currently states that the warranty "...does not cover cosmetic wear..." we will exclude wheels from that restriction. In other words, wheels will be covered. Registration Process Simply complete the insert card that is contained inside all Travelpro® and Atlantic™ Luggage and drop in the mail, or register online at www.travelpro.com. Claiming Process In order to seek warranty related repairs, check our website at http://www.travelpro.com for an Authorized Repair Center in your area. Contact the center to discuss the general nature of the repairs and business hours. You will not need preauthorization from Travelpro® for repairs. In the event that you are unable to locate a repair center in your area, contact our Customer Service Department at 1-800-741-7471 to discuss other options including obtaining replacement parts for do-it-yourself repairs or sending the bag to our Corporate Office for repairs.


Tucano Warranty

Please Contact TUCANO Usa 166 Fifth Avenue 5th floor New York, NY 10010

Line1: +1-212-966-9211

Line2: +1-212-966-9411

Fax: +1-212-658-9658 info@tucanousa.com


TUMI-Warranty Travel and Business Collections: Townhouse, Alpha Leather and Nylon, T3, Voyageur, Villa, LXT, and Theorem

Welcome to the world of Tumi - the finest international brand of travel, business and lifestyle accessories. Since our founding in 1975, Tumi has been dedicated to providing our customers with an outstanding ownership experience. Specifically, we make three commitments to our customers:

1. You will enjoy using our innovative products that are designed and manufactured to be the best; 2. You will experience world-class, after-sales customer service; 3. For five (5) years after you purchase a Tumi product from an authorized Tumi store or dealer, you will be covered by our Limited Warranty.

Tumi's warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total Tumi ownership experience.

First Year of Ownership: Worry Free With limited exceptions, if your Tumi product is damaged during the first twelve (12) months you own it - including damage caused by wear and tear, airlines, or other transit damage - Tumi will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Years Two through Five: You're Covered for Defects From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, we will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. We also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Your only responsibility is to ship your bag to us for repair, postage paid, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal processing fee. Many repairs can actually be handled right in the store, in which event a processing fee may be charged. If your bag does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you. In those cases where our warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved.

You Can Expect Years of Quality Service We do have many customers with older, well-traveled bags that they would like to have refurbished or repaired. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at reasonable cost. Many parts are stocked for up to five years after the style is discontinued. If we are unable to repair the bag, we will suggest alternative options. Please call before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees.

Total Commitment The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, seven days a week at www.tumi.com/repair or call 800.781.TUMI (8864) to speak with a customer service representative during normal business hours. (To contact Tumi customer service outside of the US and Canada, please see the list of international centers that follows.)

Proof of Purchase Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our Five Year Limited Warranty only applies to products that were purchased from an authorized Tumi store or dealer.

This warranty gives you certain rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. CONTACT NUMBERS

USA / Canada Tel: 800.781.8864


TUMI-Warranty T-Tech 5 Year Warranty

Welcome to the world of T-Tech by Tumi. Since our founding in 1975, Tumi has been dedicated to providing our customers with an outstanding ownership experience. Specifically, we make three commitments to our T-Tech customers:

1. You will enjoy using our innovative products that are designed and manufactured to be the best; 2. You will experience world-class, after-sales customer service; 3. For five (5) years after you purchase a T-Tech product from an authorized T-Tech dealer, you will be covered by our Limited